FAQ
You'll find the answers to all your questions here!
Where can I find the hardware data for the products?
You can find the technical details and hardware data in the respective product descriptions on our website.
How does the installation process work?
You can find information about installing our products in the operating instructions, the product overview, in the "Support/How it works/Discover DriveFlix" section or on our YouTube channel.
How quickly can DriveFlix® products be set up?
The setup takes approx. 60 seconds.
How do I connect the DriveFlix® to my car?
The DriveFlix® must be connected to your car via a USB-A or USB-C port. It also works with retrofitted CarPlay or Android Auto, as long as these are original systems.
DriveFlix® connected, but no response?
First disconnect your cell phone from the car and reconnect it. Make sure that the device is plugged in correctly and that there is a power supply.
How can I switch to Android Auto?
To switch between Android Auto and Apple CarPlay, simply press the small hole on the back of the box for 10 seconds until the LED flashes blue.
How do I connect the remote control?
You can find instructions for connecting our remote control here.
1. before you can use this device, you must first switch on the "BT function" of the main device.
2. then long press the "OK" + "Home" buttons. When the LED starts flashing rapidly, the product is in connection mode. 3.
3. click on "Search new devices" on the main device to find the name of this Air-Remote (example: M5-Remote). Click on the name to establish the connection.
How does the device update work?
Software updates for DriveFlix® happen automatically as soon as the device is connected to the internet. If you need a manual update, open the pre-installed "System update" app, check for available updates and follow the steps shown.
If you want to insert a SIM card, what size SIM card is required?
The DriveFlix® requires a nano SIM card. This is often included in multi-SIM sets, from which you can break out the right size.
Which languages can I set?
You can set any language.
Is my car compatible?
DriveFlix® is compatible with any vehicle that supports Apple CarPlay or Android Auto. Please note, however, that Tesla vehicles are currently not supported. In addition, it must be possible to connect the DriveFlix via USB-A or USB-C in the vehicle.
How do I know if my vehicle supports Apple CarPlay or Andoid Auto?
Most modern vehicles built from 2016 onwards support either Apple CarPlay or Android Auto, provided they have an infotainment system. To be sure, you can carry out the following steps:
1. check the owner's manual:
Your vehicle's manual should explicitly mention whether CarPlay or Android Auto is supported.
2. check the infotainment system:
Start your infotainment system and search for menu items such as "CarPlay", "Android Auto" or "Smartphone integration".
3. contact the vehicle manufacturer:
You can usually find a list of compatible models on the manufacturer's website or directly from the dealer.
4. use online databases:
There are numerous websites where you can check your car's compatibility with CarPlay or Android Auto.If your vehicle does not support these functions, some aftermarket radios offer this option. If you have any further questions, we will be happy to help you! 😊
Does the DriveFlix® also work with a Tesla?
The DriveFlix® is unfortunately not compatible with Tesla vehicles.
Is the DriveFlix® compatible with my retrofitted CarPlay device?
Yes, the DriveFlix® is compatible with any CarPlay device, regardless of whether it was installed at the factory or retrofitted. The important thing is that it is original Apple CarPlay or Android Auto. In addition, it must be possible to connect the DriveFlix to the vehicle via USB-A or USB-C.
Can my cell phone transfer Apple CarPlay, even if it does not support Apple CarPlay itself?
It is crucial whether your car supports Apple CarPlay or Android Auto. If your car has one of these systems, you can use the DriveFlix®.
Does the device work with all smartphones?
Yes, the device works with any smartphone, regardless of the model or operating system. The decisive factor is that the vehicle has Apple CarPlay or Android Auto and that the smartphone can be connected to the vehicle.
Is the DriveFlix® compatible with BMW?
The DriveFlix® BMW is compatible with BMWs (special version) that have iDrive 6, 7, 8 or 9.
Can I mirror the screen of my cell phone?
Yes, with the "EasyConn" app you can transfer the screen of your smartphone directly to the DriveFlix® and thus display all the contents of your cell phone on the car display. You can find instructions on how to do this in the operating instructions.
Do I need an Internet connection to use DriveFlix®?
Yes, an internet connection is required to access streaming and online content. You can either use your smartphone's hotspot or insert a nano SIM card directly into the DriveFlix® device. However, you can download selected content in advance to watch it without an internet connection.
How is the reception when using a SIM card?
Reception is just as good as with a cell phone, as the device uses the SIM card directly.
Does the device also work without a second SIM card?
Yes, the device also works without a second SIM card. You can use your cell phone's hotspot to establish a connection.
Which screen dimensions are used by DriveFlix®?
DriveFlix® uses the area of the screen that is intended for Apple CarPlay or Android Auto. This area varies depending on the vehicle model and screen size. As a rule, however, only the part of the display reserved for CarPlay or Android Auto is used. DriveFlix® automatically adapts to the specified size and resolution of the CarPlay or Android Auto interface.
Which apps can I use? Do speed camera apps also run on this device?
You can download and use all apps from the Google Play Store or via platforms such as APKPure. Please note that Disney+ is currently not supported. Onoo does not work with the DriveFlix.
Do I need special software to install apps?
No! We install YouTube, Netflix and much more for you in advance. You can also install any app of your choice via the Play Store.
Can I also use DriveFlix® abroad?
Yes, DriveFlix® works worldwide as long as an internet connection is available. However, access to certain content may vary due to regional restrictions.
Can I also use the DriveFlix® while driving?
It is technically possible to use it while driving. However, for your safety, we expressly recommend that the driver only uses the regular CarPlay/Android Auto functions.
Passengers, on the other hand, can enjoy the full entertainment experience and play movies, series or music without any problems.
Please note: Every driver is responsible for complying with the Highway Code. Using the device while driving is at your own risk and we strongly advise against it. Safety first!
Do I need a special subscription to use DriveFlix®?
No, DriveFlix® is a device that does not require a membership. You can buy the DriveFlix® device and start watching your favorite content right away - without any additional subscriptions or fees.
Does DriveFlix® offer lag-free playback of my content?
Yes, DriveFlix® ensures smooth and lag-free playback of your content so you can enjoy your favorite movies and series without interruptions.
Can the DriveFlix® be connected to several cell phones and does it recognize them automatically?
The DriveFlix® can only connect one cell phone at a time. Automatic prioritization between several cell phones is not possible.
Does the DriveFlix® also work with the latest Android version?
Yes, the DriveFlix® also works with the latest Android version if you mirror the screen of your cell phone to the car screen. The explanation can be found in the operating instructions and here in the FAQ.
How can I enter text? I can't do it with the remote control.
For quick and easy text input, we recommend using the remote control 2.0, which includes a keyboard to make input more convenient.
What to do if the screen is black?
If the screen remains black, check whether the SIM PIN is deactivated. Many devices cannot establish a connection if the SIM PIN is active. Deactivate the PIN in the settings of your smartphone.
DriveFlix® connected, but no response?
Make sure that the device is correctly plugged into the CarPlay port. If necessary, disconnect your smartphone from the car and reconnect it. Restarting the car system can also help.
Can I save movies on the device?
Yes, with an SD card you can download content such as apps, movies or series directly to the device and watch them offline. Make sure that the SD card has sufficient storage space.
What is the SD card slot for?
The SD card slot offers additional storage space, for example to download apps or movies and save them directly on the device.
How does the device update work?
Updates are installed automatically when the device is connected to the internet. Alternatively, you can use the "System update" app to check manually whether new versions are available.
How long does the delivery take?
Our products are dispatched within 3-5 working days. In exceptional cases, e.g. public holidays, there may be delays.
Why is DriveFlix® more expensive than other devices?
DriveFlix® impresses with high-quality software, reliable German customer service, shipping from Germany and continuous improvements. We attach great importance to quality so that you receive a product that improves your entertainment in the long term.
Is there a warranty on DriveFlix®? Can I exchange or return the device?
Yes, we offer a risk-free trial period and free returns within 14 days. Our products also come with a 2-year guarantee.
When can I contact support and how?
Our customer support is available from Monday to Friday from 08:00 to 20:00 and on Saturday from 10:00 to 14:00. We are not available on Sundays.
You can contact us via the webshop, by email or by phone. Our average response time is 1 to 4 hours and you get support from real people.
E-mail : support@drive-flix.com
Phone: +49 (0) 89 31 90 75 29
How can I download my invoice for an order?
You can easily request your invoice by e-mail. As soon as you request it, you will receive the invoice as a PDF file.
Any further questions?
Ask us!
Our customer support is available for you from Monday to Friday from 08:00 to 20:00 and on Saturday from 10:00 to 14:00.
We have a day off on Sundays - even superheroes need a break!
Average response time:1 to 4 hours.